FAQ

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GENERAL QUESTIONS

Frequently Asked Questions

General FAQs

1. What is Finnigo?

Finnigo is your go-to business and financial management platform designed to simplify your financial transactions. Whether you’re sending paperless invoices, integrating with various payment gateways, or tracking real-time transactions, Finnigo is built to empower both individuals and companies to manage their finances effortlessly.

2. How do I sign up for Finnigo?

Signing up with Finnigo is quick and hassle-free! Simply visit our website, and with our instant sign-up process, you’ll be ready to explore all of Finnigo’s powerful features. All you need is some basic personal or business information to get started.

3. What payment methods can I integrate with Finnigo?

Finnigo seamlessly integrates with a variety of payment options, including domestic and international gateways like Visa, Mastercard, PayPal, as well as mobile wallets such as Easypaisa and JazzCash. This plug-and-play integration means your customers can pay using their preferred method, no matter where they are.

4. Can I use Finnigo without a business website?

Absolutely! With Finnigo’s “Checkout Everywhere” feature, you can receive orders and payments through popular platforms like WhatsApp, Facebook, Instagram, mobile phones, and Google – no website needed! It’s a flexible solution for businesses on the go.

5. What industries does Finnigo cater to?

Finnigo is designed to cater to a wide range of industries including freelancers, e-commerce, IT companies, healthcare, education, real estate, and more. No matter your business, Finnigo streamlines financial transactions to fit your needs.

Account and Subscription FAQs

6. What plans does Finnigo offer?

Finnigo offers tailored subscription plans, from a free plan to premium options like Starter, Pro, Business, and Elite plans. Each plan is designed with unique features to meet different business requirements, allowing you to choose what fits your goals.

7. How do I manage my subscription?

Managing your subscription is easy! Just log into your Finnigo account, navigate to your settings, and adjust your plan, billing preferences, or auto-renewal options as needed.

8. What happens if I want to cancel my Finnigo subscription?

You can cancel your subscription anytime through your account settings. While the cancellation takes effect immediately, please note that there will be no refunds for unused time during your billing cycle.

9. What should I do if I forget my password?

No worries! Click on the “Forgot Password” link on the login page and follow the instructions to reset it. You’ll regain access to your account in no time.

10. How do I upgrade my subscription?

Ready to access more features? Simply log in, head to account settings, and select “Upgrade Your Plan.” Choose the desired plan, confirm your payment details, and enjoy the benefits of your new subscription!

Payment and Billing FAQs

11. What payment methods are accepted for Finnigo subscriptions?

Finnigo accepts a variety of payment options, including bank transfers, credit/debit cards, and mobile wallet payments. You can easily add, update, or remove your payment methods through your account settings.

12. How often will I be billed for my subscription?

You can choose between monthly or annual billing cycles based on your preference. Customize your billing settings anytime in your account preferences.

13. Can I change my billing cycle?

Yes! You can switch between monthly and annual billing. The change will take effect at the start of your next billing cycle.

14. What happens if my payment fails?

If a payment fails, Finnigo will notify you via email, giving you a grace period to update your payment details. Unresolved payment issues may result in temporary suspension of your subscription.

15. How do I view my payment history?

Simply navigate to the billing section in your account settings to view your complete payment history, including details of your last three transactions.

Account Management FAQs

16. How do I change my account information?

Need to update your details? Head to your Finnigo dashboard and access the account settings. There, you can update personal and business information, including your email, phone number, and business name.

17. Can I have multiple users on my Finnigo account?

Yes! Depending on your subscription plan, you can add additional user accounts for your team members, making financial management collaborative and efficient.

18. How do I reset my password?

Forgot your password? Just click on “Forgot Password” on the login page, and follow the instructions sent to your email to set a new password.

19. What should I do if my account is inactive?

To avoid account termination due to inactivity (120 days), make sure you log in and use Finnigo regularly. If terminated, you may need to create a new account.

19. What should I do if my account is inactive?

To avoid account termination due to inactivity (120 days), make sure you log in and use Finnigo regularly. If terminated, you may need to create a new account.

20. Can I transfer my Finnigo account to another person?

No, Finnigo accounts are non-transferable and remain tied to the original user who created them.

Features and Functionality FAQs

21. How do I create and send invoices with Finnigo?

Create professional, paperless invoices directly from your Finnigo dashboard. Just go to “Invoices,” fill in the details, and send it to your customer via email or other preferred methods.

22. What is "Checkout Everywhere," and how do I use it?

“Checkout Everywhere” lets you receive payments without needing a website. You can accept orders through WhatsApp, Facebook, Instagram, and more by linking these platforms in your Finnigo account.

23. How do I access real-time transaction data?

Use the “Live Transactions” feature in your dashboard to monitor real-time payment statuses, giving you full visibility over your transactions.

24. What is the Finnigo Market, and how can I use it?

Finnigo Market is an exclusive marketplace for our business partners. Showcase your products and services to a global audience, instantly boosting your online orders. Access it through your dashboard to get started.

25. How does Finnigo help with tax management?

Integrate various tax structures, like VAT and GST, into your invoices to comply with local regulations effortlessly. Finnigo makes invoicing across countries simple and stress-free.

Features and Functionality FAQs

26. How does Finnigo ensure the security of my transactions?

Your security is our priority. Finnigo uses industry-standard encryption to protect your transactions and personal information. Our servers are housed in secure environments to prevent unauthorized access.

27. What is Finnigo’s policy on data privacy?

Finnigo is committed to protecting your privacy. We do not share personal or customer information with third parties, except as required by law. For details, refer to our Privacy Policy.

28. What should I do if I suspect unauthorized access to my account?

If you suspect unauthorized access, change your password immediately and contact Finnigo customer support for further assistance.

29. Does Finnigo comply with international data protection regulations?

Yes, Finnigo complies with international data protection regulations, including GDPR and CCPA. Our Data Processing Addendum outlines our data privacy and security commitments.

30. How can I delete my Finnigo account?

To delete your account, go to account settings and select “Cancel Account.” Keep in mind that all associated data will be permanently deleted.

Integration and Third-Party Services FAQs

31. Can I integrate Finnigo with third-party services?

Yes, Finnigo supports integration with various services like payment gateways, banks, and digital wallets. Set up integrations through the “Integrations” section in your dashboard.

32. What should I do if a third-party integration fails?

First, check the integration settings and ensure all information is correct. If the issue persists, reach out to Finnigo support for assistance.

33. Are there any fees associated with third-party integrations?

While Finnigo doesn’t charge for integrations, third-party providers may have their own fees. Review their terms before proceeding.

34. Can I use Finnigo to process international payments?

Yes, Finnigo supports international payment processing in various currencies, depending on your plan and integrated payment gateways.

35. How do I manage refunds and chargebacks?

Refunds and chargebacks are managed through your integrated payment gateway or provider. Finnigo offers tools to track these transactions, but the actual management is done via the chosen service.

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